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STORE POLICY

Customer Care

At H1DD3N JUNK, we are committed to providing an exceptional customer experience. Our customer care policy outlines the following principles:

  • Customer First Approach: We prioritize the needs and satisfaction of our customers in every interaction.

  • Prompt Assistance: We aim to respond to all inquiries and issues within 24-48 hours during business days.

  • Transparency: We provide clear, honest, and accurate information about our products, services, and policies.

  • Resolution: We strive to resolve any concerns, complaints, or issues efficiently and fairly, ensuring customer satisfaction.

  • Feedback: We value customer feedback and use it to continuously improve our products and services.

Contacting Us: Customers can reach out via our email, phone, or online chat. Please see our contact page for more details.

Privacy & Safety

H1DD3N JUNK respects and protects the privacy of our customers. This policy outlines how we handle personal data:

  • Data Collection: We only collect personal information that is necessary for processing orders, providing services, and improving customer experiences.

  • Data Usage: Personal information is used strictly for order processing, communication, and providing tailored services. We do not share or sell data to third parties.

  • Data Security: We use industry-standard encryption and security measures to safeguard customer data.

  • Customer Rights: Customers have the right to access, correct, or delete their personal information by contacting us.

  • Cookies: We use cookies to enhance website functionality and analyze usage. Customers can manage cookie preferences through browser settings.

Commitment to Safety: We ensure all transactions on our website are secure and comply with applicable privacy laws, including GDPR, POPIA, or other regional regulations.

Wholesale Inquiries

H1DD3N JUNK welcomes partnerships with wholesalers. Below are the terms and guidelines for wholesale inquiries:

  • Application Process:

    • Wholesale partners must complete an application form, providing relevant business details and proof of a valid business license.

  • Minimum Order Quantity (MOQ):

    • All wholesale orders must meet the specified MOQ outlined in our terms.

  • Pricing and Discounts:

    • Wholesale pricing is provided upon approval of the application. Discounts are tiered based on order volume.

  • Payment Terms:

    • Payments for wholesale orders must be made upfront unless a credit agreement is in place.

  • Shipping and Handling:

    • Wholesale customers are responsible for shipping costs unless otherwise agreed. We ensure all shipments are packaged securely.

  • Returns and Exchanges:

    • Wholesale orders are final sale. Returns or exchanges are only accepted for defective or damaged items.

  • Exclusive Partnerships:

    • We may offer exclusive product lines or agreements to select wholesale partners upon negotiation.

Contact for Wholesale Inquiries: For wholesale applications and further details, Please see our contact page for more details.

Payment Methods

Payment Methods

- Credit / Debit Cards

- Offline Payments

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